Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

Thank you for your purchase and support. At [Your Farm Name], we are committed to providing our customers with the freshest, highest-quality microgreens. Because our products are perishable food items, we have a strict return and refund policy to ensure product integrity and public safety.

❌ Returns & Exchanges

All sales are final. We do not accept returns or exchanges on any microgreens or food products, regardless of whether the product has been opened. This policy is in place to maintain the highest level of food safety and hygiene. Once a product has left our facility, we can no longer guarantee its condition or safety for consumption.

✅ Order Issues or Damaged Goods

If your order arrives damaged, spoiled, or incorrect, you must notify us within 24 hours of delivery by email at [your email] with:

A clear photo of the issue
Your order number
A description of the problem

We will review the case and, at our sole discretion, may offer a replacement or store credit if the issue is confirmed. Refunds will not be issued except in the rare case of confirmed error on our part.

🚚 Delivery Issues

We are not responsible for delays or damage caused by third-party couriers, weather conditions, or failure to collect deliveries in a timely manner. Please ensure someone is available to receive perishable orders upon delivery.